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Returns & Refunds

Returns and Refunds Policy

 

You have the right to cancel your order within 7 working days from delivery. You must notify us by phone, email, fax or letter of your intention to cancel within 7 working days from delivery.

After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

 

Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
Goods must be complete, UNUSED, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

 

Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 day period has elapsed.
Television stands must not have been opened from their original packaging.

 

Any 'FREE GIFTS' with the products must also be returned.

 

We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Blu Ray discs, Minidiscs, games and any software, goods that were a special order to the customer's specification or were modified from the manufacturer's specification at the request of the customer.

 

You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

 

At no point during this process are your statutory rights affected. 

 

Refunds :
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.

Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as advised.

Goods received back that you suggest are faulty and that we have tested to be in working order: You will be refunded the Invoice price - 25 percent re-stocking charge, delivery charges and cost of accessories as advised.

Goods received back not in a resalable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

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